Bob Yurkovic

Business Growth, Customer Experience, Engagement, Digital Operations & Solutions

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Pioneering

I am highly focused on innovation that addresses real issues and challenges. Pioneers do not shy away from tough problems, they embrace them without fear and lead others during the journey.

CONCEPTS

  • Patient Engagement through experience and culture. (2020)
  • Critical Thinking model and thoughtful methodology.(2020)
  • Decision Concept Console model using a digital layer to access disparate data sources and provide real time monitoring as well as real time actions. (2020)
  • Decision-Making Concept Model following behavior model and decision journey mapping. (2016)
  • Project Spike. A strategy and new direct to consumer service model for cable TV/Internet/Technology companies to provide consumers with home/lifestyle assistance and home/personal/health automation. (2015)
  • Health Nurturing Concept. Designed methodology and interactive concept for Consumer Engagement and health management using “health nurturing” concept and digital automation techniques (using personalization data planes). (2014)
  • Mind Molecule Theory. A concept and model to understand how the mind works in ways that affect decision-making behaviors using analytic and emotional parts of the mind. (2014)
  • Data plane methodology for ultra personalization. Sociographic, technographic, psychographic, demographic, ethnographic, genetics, and health data. (2014)
  • OpenGate Concept. Designed conceptual interactive proof of concept for enhanced health management and relationship development using a concierge health consumer model to make a personal health event experience easy and useful manage for members. (2005)
  • Lotus Network Theory (IoT) – About connected wireless devices (IoT) that think and make decisions together through a layered approach to communications and interactions among device hierarchies. Devices are given roles and connection privileges in their layer or other layers. (2004)
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PRODUCTS

  • Health care front office unit – engaging 32″ touch screen to perform customer readiness and interactions via mini-apps within a health/clinic office. (2012)
  • Project TotalCare: Customer health engagement system with biometric devices and 31″ touchscreen taking hard and soft vitals. (2012)
  • Project Orchard. Created an online social caring service (mobile and PC) to share hard stats (biometrics) and soft stats among selected groups of people (family, shared illnesses, friends). Bringing together dispersed family members to provide a level of caring in real time. (2010)
  • UberPortal prototype web site for members – created one master site through site consolidation to increase the customer experience and usability while decreasing complexity.  (2007)
  • LifeCard Product. Designed an integrated health benefits ID smartcard using RFID to combine multiple insurance cards into one “LifeCard” for UnitedHealth.  (2006)
  • Designed and developed new corporate products including an online conference registration system for corporate events. (2005)
  • Designed and developed an online corporate HR tracking system. (2004)
  • Designed and developed a multi-client Online Survey System for automated IQ Surveys online services. Launched Version 2 of the survey system incorporating an improved administration interface for multiple surveys and multiple clients. (2004)
  • Developed Corporate Web Radio service and studio products, which is an integrated system that broadcasts fully automated, 24×7 audio streaming in a business environment supporting corporate communications, training, and cultural integration on a global scale. (2003)
  • Developed online Singular Ecommerce System with product catalog. (2003)
  • 3G smartphone with content storage (2001)
  • Mobile Media Platform. Voice Gateway middleware launched in 2001. Voice request, Internet lookup, and voice response system for hands free, eyes free information access. Carrier grade, technology agnostic middle-ware with an Application Developer’s Program. Pre-Alexa (2001)
  • AudioRunner Application on MMP. Invented an application with rich media content acquisition, aggregation of “audio nuggets”, audio transformation, and delivery for mobile devices. Music, internet content, calendar extraction, email, etc. Pre-iTunes (2000)
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Copyright

All books, papers, blogs, online writing, images, and decks created by Robert Yurkovic are copyrighted.

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