My Achievements

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Launch successful businesses

UnitedHealth – CXE Professional Services: P&L business offering solutions $11 Mn annual, 2007-2012

Studio IQ – Intelligent Solutions and Approaches to Business Growth. 2001-2020

AT&T – $100 Mn Domestic VAR program for intelligent data and voice wiring with 100 nationwide contractors. 1987-1991

Innovative products and solutions

• Voice Gateway Suite – Bells Labs Mobile Media Platform – Voice Gateway (ASR, T2S, content, streaming) for mobile and hands free, eyes free and sight impaired users
  • Application Developers Program (ADP) for MMP to stimulate adoption and new apps
  • AudioRunner (TM) – Powered my the MMP, mobile content and music delivery app – voice request/response and aggregated personalized info stream (audio nuggets)
  • First 3G SmartPhone – Cell phone with information storage and playback – “Load and Go” device driven by AudioRunner
  • Invented in the Genesis Discovery Center (GDC COE)
• Healthcare Suite – UnitedHealth Group
  • SmartCard – one multi-purpose medical card with memory for insurance, PHR storage, proximity apps, and bank card (MasterCard)
  • UberPortal – Concept model for consolidating 150+ consumer health portals
  • MYUHC.com consumer centric design for improved customer experience
  • OpenGate – Designed conceptual interactive proof of concept for enhanced health management and relationship development using a concierge health consumer model to make a personal health event experience easy and useful manage for members.
  • TotalCare – Biometric engagement platform – collecting hard and soft vitals for personal health information and aggregated data for trends with bounded populations
  • Project Orchard – connecting geographically displaced families and friends with health information supporting health, well-being, and care needs using an online hub system. Receive alerts for remote care.
• Digital Suite – Appian Corporation
  • Digital decisioning consoles for healthcare programs
  • Cold Chain Process concept model with IoT for Life Sciences and biotech
  • Design a digital COE/lab/team to accelerate innovation and digital methods throughout a company.

Concepts and Papers

• Patient Engagement through experience and culture. (2020)
• Critical Thinking model and thoughtful methodology.(2020)
• Decision Concept Console model using a digital layer to access disparate data sources and provide real time monitoring as well as real time actions. (2020)
• Decision-Making Concept Model following behavior model and decision journey mapping. (2016)
• Project Spike. A strategy and new direct to consumer service model for cable TV/Internet/Technology companies to provide consumers with home/lifestyle assistance and home/personal/health automation. (2015)
• Health Nurturing Concept. Designed methodology and interactive concept for Consumer Engagement and health management using “health nurturing” concept and digital automation techniques (using personalization data planes). (2014)
• Mind Molecule Theory. A concept and model to understand how the mind works in ways that affect decision-making behaviors using analytic and emotional parts of the mind. (2014)
• Data plane methodology for ultra personalization. Sociographic, technographic, psychographic, demographic, ethnographic, genetics, and health data. (2014)
• Lotus Network Theory (IoT) – About connected wireless devices (IoT) that think and make decisions together through a layered approach to communications and interactions among device hierarchies. Devices are given roles and connection privileges in their layer or other layers. (2004)
• IoT: Connected device and digital evolution moving to controlled living

Sales: International and Domestic

• Tech: $2.7 Mn aPaaS licenses and services at Appian
• Professional services: $11 Mn annual design, development, UX
• Telecom: $200 Mn Wireless infrastructure Mega-Deal
• Telecom: $4 Mn Cable to the Middle East
• Telecom: $15 Mn Enterprise switching and transmission equipment
• Tech: $7 Mn Mainframe and computer systems and solutions, UNIX
• Telecom: $100 Mn annual in domestic intelligent wiring through VAR program.

New Business Models and Approaches

• Digital Business Transformation
  • Strategy, COE, planning, and cultural adoption components
• Concierge service model for healthcare payers focusing on self-service
• Consumer engagement for population health and managing chronic diseases
  • Digital planes for personalized engagement
  • Customer and decision experience
  • Mind Molecule
• Consumer-Centricity in healthcare for B2C
  • Channel Unity for Coordinated, Consistent, Relevant communications
  • Decision-making behaviors and Decision Experience management
• Space-Time information navigation for relevant content delivery
  • AudioRunner application for relevant information delivery
• Cultural rejuvenation for companies – rethinking identity and purpose

Marketing

• Domestic VAR program management for intelligent wiring – annual $100 Mn with 100 VARs
  • Strategy, selection, on boarding, training, communications, incentive programs, sales support, operations
• Wireless carrier relationship management, growth, tech adoption,  and strategic direction
  • $2 Mn Joint marketing “reliability” campaign with Nynex Mobile
• Global product marketing for $3 Bn portfolio for cell sites and switches – go to market with digital tech (TDMA, CDMA)
  • Sales tools – attack packs, and training
  • Marketing communications for wireless
  • Digital marketing strategy for wireless

Information Technologies

• Technology strategy, implementation, and support for BU
• Information management
  • Content acquisition and online delivery
  • Supporting marketing, executives, training, sales, operations, R&D, product
  • Centralized operations: data, server farm, and cellular services
• Business automation services
  • Application development – agile
  • Web for BU
  • Corporate Radio services for Lucent
• Genesis Discovery Center: Global Innovation Lab – Wireless and Digital COE
• End user computing services: equipment, support, procurement, applications, installation
• Online Communication services: On demand, streaming, and automated

Consulting

• Business growth methodology
• Engagement with personalization
• Product portfolio methodology
• Customer centricity models
• Cultural rejuvenation program
• Diversity & Inclusion training